DARK - ANTIQUEWOOD - 5'x8'

WARRANTY

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Prima Stone Inc., will warrant all products against delamination for a period of two (2) years from date of purchase. Shipping and handling not included in replacement of material due to a warranty claim. Prima Stone does not provide refunds as a result of a warranty claim. Please contact us at info@primastone.ca for more details or to obtain a warranty claim form. 

 

VOIDANCE OF WARRANTY

 

The aforementioned warranty is voidable under the following circumstances:

(i)abuse or misuse of the Product;

(ii)any reason which could be qualified as force majeure;

(iii)failure of adhesives or other bonding materials used during installation;

(iv)when Product is moved or removed from its original installation location;

(v)lack of proper care or maintenance of the Product; 

(vi)the Product was used for an outdoor application; and

(vii)when the Product is cut or installed using methods not contained in our Installation Guide. 

 

CONDITIONS NOT COVERED BY WARRANTY

 

1. STAINING

There is no warranty for staining of marble, onyx or travertine.

 

2. NATURAL VARIANCE

Prima Stone does not warranty density nor the geological imperfections that are inherent in natural stone. As such, any surface fissuring or chipping that occurs as a result of transporting, cutting or handling by third parties is not warranted. If fissures or chips do occur, please check with your installer who can recommend service providers that are trained to repair imperfections.

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3. INSTALLTION

Prima Stone does not offer warranty on the installation services provided by third parties.

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THE WARRANTIES SET FORTH ABOVE ARE THE SOLE WARRANTIES PROVIDED BY PRIMA STONE INC., AND SHALL EXTEND ONLY TO THE ORIGINAL PURCHASER OR PURCHASERS CLIENT.

 

ALL IMPLIED WARRANTIES are excluded. In no event shall Prima Stone Inc., be liable for incidental or consequential damages.

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TERMS OF SALE

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Prima Stone is made from natural stone products, including but not limited to: marble, travertine and onyx. Each piece of stone is unique, and within product series there can be a great variety in veining, tint, colour and density. There can also be minor pitting and/or surface fissures in stone. These variances are due to the naturally occurring conditions in which the stone has been created. None of the aforementioned qualities are considered defects and will not be considered grounds for an exchange, refund, or warranty claim. 

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1. SAMPLE MATERIAL

Samples provided by Prima Stone are intended to be representative of distinguishing features of the stone. Please contact Prima Stone's Order Desk for pictures of available inventory if the sample on-hand is an insufficient example of the product.

 

2. LAYOUT REPRESENTATION

On request, Prima Stone can provide a visual aid for understanding how Prima Stone could be applied to a project. This is intended to help with the decision making process and streamline the estimation process. Any design layouts provided by Prima Stone are representations only and are not meant to be used to calculate quantity or as an installer's construction drawings.

 

3. ESTIMATES

Any estimates provided by Prima Stone are based on plans and/or drawings provided by the purchaser. If conditions of the project change such that more material is needed than originally estimated, it is the responsibility of the purchaser to purchase additional material. Prima Stone does not accept responsibility for providing additional material beyond what has been purchased.

 

4. INSTALLATION

Prima Stone does not provide installation services. Upon request, Prima Stone can provide clients a list of installers who are trained to work with Prima Stone products. Installers are independent contractors, and Prima Stone does not offer warranty on the installation services provided by third parties.

 

5. VARIANCE IN STONE

Prima Stone panels can vary slightly in thickness (up to 1/16"). This is an allowable variance per MIA standards. Prima Stone panels that are applied to countertops or are installed with a butt joint that does not allow for the use of leveling clips will require additional polishing at the seams.

 

6. HOLDING MATERIAL

Full payment is required to hold material that is currently in stock. A 50% deposit is required for custom manufactured orders or material that is en route from our manufacturing facility.

 

7. DELIVERY AND FINAL SALE

Delivery is not included in sales nor exchanges. All sales are final. Exchanges are accepted on material that is returned in condition noted on "Acknowledgement of Receipt". Custom manufactured orders cannot be exchanged.

 

8. CONFLICT OF TERMS

In the event of any conflict between the terms and conditions contained in the relevant sales invoice from Prima Stone Inc., the terms and conditions of a relational contract, and/or the terms and conditions of the Company's Terms of Sale and Warranty document, the terms and conditions contained in the relevant sales invoice shall prevail.

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To get the longest life and preserve the beauty of your natural stone, follow these simple tips:

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Sealer: Natural stone requires maintenance for lasting beauty and should be properly sealed, especially in areas with lots of moisture or hard use. Prima Stone Inc. does not warrant against staining, pitting or etching. There are many types of stone sealants available on the market which have varying warranty lengths, cost and coverage. We suggest that you consult your installer to have them quote and appropriate sealer and maintenance program to suit your budget and needs. Two popular, high quality natural stone sealants are DryTreat and Aqua Mix. Please note, Prima Stone does not warranty third party sealers. Please complete a test area prior to applying to full panel to ensure look is consistent with desired outcome. Please consult sealant manufacturers warranty and application recommendations. 

 

Coasters: Use coasters under all glasses, particularly those containing alcohol or citrus juices or anything hot including food dishes, coffee cups, etc. This will prevent etching of stone.

 

Dust Mopping: Dust mop interior areas frequently using a clean non-treated dry dust mop. Sand, dirt and grit are abrasive and can scratch and damage natural stone.

 

Spills: Blot the spill with a paper towel immediately. Don't wipe the area, it will spread the spill. Flush the area with water and mild soap and rinse several times. Dry the area thoroughly with a soft cloth. Repeat as necessary.

 

Cleaning:

• Clean stone surfaces with a neutral stone cleaner (such as Zep Granite & Marble Cleaner, available at Home Depot) , stone soap, or a mild liquid dishwashing detergent and warm water. Similar to any item cleaned in your home, an excessive concentration of cleaner or soap may leave a film and cause streaks. Follow manufacturer recommendations

• Use a clean rag mop on floors and a soft cloth for other surfaces for best results.

• Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth.

• Change the rinse water frequently.

• In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use.

 

Cleaning Practices to Avoid:

• Products containing lemon, vinegar or other acids may dull or etch stones. Do not use.

• Scouring powders or creams often contain abrasives that may scratch certain stones.

• Many commercially available rust removers (laundry rust stain removers, toilet bowl cleaners) contain trace levels of hydrofluoric acid (HF). This acid attacks silicates in addition to other minerals. All stones, will be attacked if exposed to HF.

 

Have any questions about cleaning or care of your natural stone? Please give us a call! 1.800.936.0702