WARRANTY

Prima Stone Inc., will warrant all products against delamination for a period of two (2) years from date of purchase. Shipping and handling not included in replacement of material due to a warranty claim. Prima Stone does not provide refunds. Prima Stone does not provide reimbursement for cutting or installation time as a result of a warranty claim. Please contact us at info@primastone.ca for more details or to obtain a warranty claim form. 

 

VOIDANCE OF WARRANTY

 

The aforementioned warranty is voidable under the following circumstances:

(i)abuse or misuse of the Product;

(ii)any reason which could be qualified as force majeure;

(iii)failure of adhesives or other bonding materials used during installation;

(iv)when Product is moved or removed from its original installation location;

(v)lack of proper care or maintenance of the Product; 

(vi)the Product was used for an outdoor application; and

(vii)when Prima Stone Installation Guide is not followed. 

 

CONDITIONS NOT COVERED BY WARRANTY

 

1. STAINING

There is no warranty for staining of marble, onyx or travertine.

 

2. NATURAL VARIANCE

Prima Stone does not warranty density nor the geological imperfections that are inherent in natural stone. As such, any surface fissuring or chipping that occurs as a result of transporting, cutting or handling by third parties is not warranted. If fissures or chips do occur, please check with your installer who can recommend service providers that are trained to repair imperfections.

3. INSTALLTION

Prima Stone's warranty does not extend to the work of installers. Please carefully inspect Prima Stone tile panel for deficiencies and review layout prior cutting or installation. Any deficiencies or required exchanges must be addressed with Prima Stone prior to installation.   

THE WARRANTIES SET FORTH ABOVE ARE THE SOLE WARRANTIES PROVIDED BY PRIMA STONE INC., AND SHALL EXTEND ONLY TO THE ORIGINAL PURCHASER OR PURCHASERS CLIENT.

 

ALL IMPLIED WARRANTIES are excluded. In no event shall Prima Stone Inc., be liable for incidental or consequential damages.

TERMS OF SALE

Prima Stone is made from natural stone products, including but not limited to: marble, travertine and onyx. Each piece of stone is unique, and within product series there can be a great variety in veining, tint, colour and density. There can also be minor pitting and/or surface fissures in stone. These variances are due to the naturally occurring conditions in which the stone has been created. None of the aforementioned qualities are considered defects and will not be considered grounds for an exchange, refund, or warranty claim. 

1. SAMPLE MATERIAL

Samples provided by Prima Stone are intended to be representative of distinguishing features of the stone. Please contact Prima Stone's Order Desk for pictures of available inventory if the sample on-hand is an insufficient example of the product.

 

2. LAYOUT REPRESENTATION

On request, Prima Stone can provide a visual aid for understanding how Prima Stone will book-match. This is intended to help with the decision making process and streamline the estimation process. Any design layouts provided by Prima Stone are representations only and are not meant to be used to calculate quantity or as an installer's construction drawings. 

 

3. ESTIMATES

Any estimates provided by Prima Stone are based on plans and/or drawings provided by the purchaser. If conditions of the project change such that more material is needed than originally estimated, it is the responsibility of the purchaser to purchase additional material. Prima Stone does not accept responsibility for providing additional material beyond what has been purchased.

 

4. INSTALLATION

Prima Stone does not provide installation services. Upon request, Prima Stone can provide clients a list of installers who are trained to work with Prima Stone products. Installers are independent contractors, and Prima Stone does not offer warranty on the installation services provided by third parties.

 

5. VARIANCE IN STONE

Prima Stone panels can vary slightly in thickness (up to 1/16"). This is an allowable variance per MIA standards. Prima Stone panels installed with a joint may require require additional polishing at the seams.

 

6. HOLDING MATERIAL

Full payment is required to hold material that is currently in stock. A 50% deposit is required for custom manufactured orders or material that is en route from our manufacturing facility. Prima Stone is not responsible for paid panels left in our warehouse over 90 days. 

 

7. DELIVERY AND FINAL SALE

Delivery is not included in sales nor exchanges. All sales are final. Exchanges are accepted on material that is returned in condition noted on "Acknowledgement of Receipt". Custom manufactured orders cannot be exchanged.

 

8. CONFLICT OF TERMS

In the event of any conflict between the terms and conditions contained in the relevant sales invoice from Prima Stone Inc., the terms and conditions of a relational contract, and/or the terms and conditions of the Company's Terms of Sale and Warranty document, the terms and conditions contained in the relevant sales invoice shall prevail.

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Copyright 2018 Prima Stone